Code of Practice 2017-09-20T14:53:09+00:00

Code of Practice on Complaint Handling and Dispute Resolution

Our Code of Practice

Ofcom General Conditions of Entitlement

How to Contact Us

If you have a complaint about any part of our service, please contact our Customer Service Team using one of the following:

  • By Phone: 01202 705030
  • By Email: support@phones4business.com
  • By Letter: Customer Services, Phones 4 Business Limited, 41 Seldown Lane, Poole, Dorset, BH15 1UA

Useful Addresses

The Ombudsman Services

3300 Daresbury Park, Daresbury, Warrington, WA4 4HS T: 0330 440 1614
E: osenquiries@os-communications.org
W: www.ombudsman-services.org

Ofcom
Riverside House, 2a Southwark Bridge Road, London, SE1 9HA T: 020 7981 3040 or 0300 123 3333
E: contact@ofcom.org.uk
W: www.ofcom.org.uk

Phone-paid Services Authority
40 Bank Street London, E14 5NR T: 0800 500 212 or 020 7940 7474
E: info@psauthority.org.uk
W: www.psauthority.org.uk

Telephone Preference Service
DMA House, 70 Margaret Street, London W1W 8SS T: 0845 070 0707
W: www.tpsonline.org.uk

Federation of Communication Services (FCS)
Provident House, Burrell Row, Beckenham, Kent BR3 1AT T: 020 7186 5432
E: fcs@fcs.org.uk
W: www.fcs.org.uk

Licence Number 001998-053
Correct at time of printing, published May 2017