Great VoIP Features
The way in which we communicate has changed at a rapid rate in recent years, not least in business. VoIP facilitates voice and data interactions across all devices which ultimately translates to increased efficiency.
Better still, all features can be tailored to suit the needs of the business, as well as budget.
A virtual number can be attributed to a geographic location or used as a free phone or premium number. Crucially, the virtual number can be attached to several devices, allowing for greater consistency across the business. Individual devices can still utilise extension numbers to provide an even greater sense of versatility.
Mobile Device Integration
VoIP services can be accessed via office handsets, mobiles and computers. Calls can be automatically routed to ring all 3 at once, providing the user choice of how to accept a call. Even small businesses remain available to staff, suppliers, and clients on a 24/7 basis. As business VoIP calls are made using an app, the user will keep their standard mobile number too, turning their device into a tool for work and leisure.
In addition to the reliable connection gained by choosing online interactions rather than traditional telephone lines, all calls can be automatically recorded. Whether this information is required to settle a dispute, provide insight and staff training, or allow colleagues to pick up a call doesn’t matter. Automated recording can take communication to a new level.
Automation is vital in many aspects of modern communication. Hunt groups are an ideal solution in which the calls are diverted by sending the call through to all selected extensions until it is answered. This task can be completed in several ways, and ultimately ensures that the caller is connected to the right agent in the fastest possible time.