NEC MyCalls includes call management, call centre management, call recording and CTI (computer telephone integration), providing real time information and control of every aspect of your phone system and use.
When a call is received, MyCalls works with your CRM automatically to present customer data. Compatible with Outlook and most other CRMs, your team can significantly reduce call handling time whilst improving customer experience.
For any organisation, call recording is an essential tool and sometimes a legal requirement. MyCalls call recording provides undisputable facts about every call that can be used to quickly and effectively resolve disputes, improve customer service through staff training and refine call handling. Telephone numbers can also be removed from call recording for GDPR compliance.