Testimonials

/Testimonials
Testimonials2018-05-30T12:31:54+00:00

Here’s what some of our clients have to say about us:

Dear Emma,

I am writing to thank you for the excellent service we have received from you and the team at Phones 4 Business relating to our new VOIP phone system. We are already seeing the benefits promised and associated cost savings, I really like the transparent approach. Any technical changes/support has been dealt with straight away so as far as I’m concerned our phone system is one thing I no longer have to worry about.

Paul Duncalfe, IT Manager, Aerotech Precision Manufacturing

PROdisability

Dear Malcolm and Emma

I am writing to thank you for your excellent service.

Your support and knowledge prior to making a decision about the most appropriate phone system for our needs was invaluable and your engineer Steve was very professional and efficient on installation day. I would say he went beyond his remit and worked around our small team and our operating times in order that there was minimal disruption to our phone system during our office opening hours. This was all followed up by a courtesy call to ensure we were happy with the new system and if we needed any further assistance.

I would have no hesitation in recommending your company to any prospective service users.

Janice Adamson, Chief Executive, PRO Disability

Waypoints Care Group

We have worked with Phones 4 Business since March 2016 and I would absolutely recommend Emma, Malcolm, Steve and the rest of their team to provide a friendly and professional telephone system and network service.

Previously we held contracts for the maintenance of our telephone systems and phone lines with a number of different providers across four separate locations. This made it very difficult to keep on top of who to go to when there was a problem. In addition the service provided could be slow and impersonal.

Formerly telecommunications had been an absolute minefield but Phones 4 Business provide an excellent service in a language that we are able to understand. I don’t feel worried about asking questions and always receive a full explanation even if I’ve asked the same questions a hundred times before! They are extremely patient and very skilled at communicating what the issue is and how it may be solved.

They have worked tirelessly to assist us in managing the integration between our phone system and nurse call system which had unfortunately been left in a fairly bad state prior to their contract starting and even managed to source a number of replacement handsets which were no longer in production. They are happy to work closely with both our IT and Nurse Call system contractors and I trust that I can leave something in their capable hands and that I will be updated as soon as they are able. A big thank you for your continued support.

Danielle Riley. Operations Coordinator. Waypoints Care Group

We first approached Phones 4 Business more than 10 years ago when we started to experience a number of faults with our business phone system and many of the parts had become obsolete. We explained to Malcolm and Emma how imperative it was to our business that staff had the ability communicate quickly and effectively and at all times, in the event of an emergency. It was also very important that our residents had access to a personal phone in order to maintain regular contact with their families and loved ones.

Phones 4 business provided us with a new phone system which enabled us to have 7 master phones located throughout the building, with a further 36 handsets, one in each of the residents’ rooms. What’s more, each resident has their own unique extension so family and friends are able to contact them directly and if there is no answer, the call is diverted to our office staff. Throughout the installation, Malcolm and the team were unobtrusive, clean and quiet which was very comforting for our residents.

Since the installation, support has always been provided promptly and professionally, whether it be remote assistance or an onsite visit. The billing is very simple and its reassuring to have a personal relationship and a name to call upon when needed.

We have recently upgraded our phone system again and we were so happy with the service Phones 4 Business had provided, we did not even consider quotes from other companies for this project. We would happily recommend their services to other businesses who are looking to upgrade or purchase a new phone system.

Cherry Wild, Susan Day Residential Home

I wanted to thank you for the work you put into our recent office move. As you know I have a busy schedule and knowing that all I have to do is tell you what I need and then I can forget about it, is a huge weight off my shoulders. You always go above and beyond and the job is always completed to a high standard – again this means a lot to our business. Malcolm brings the ability to bridge the seemingly impossible void between the end user and BT, together with a fantastic knowledge of Telephony. Additionally to all the points above, it’s always a pleasure to work with you both.

Paul Burton, APA Publications Ltd

As a new company ourselves ten years ago and continually expanding, Phones 4 Business have always listened to our needs, ie what we want out of a phone system, how much we want to pay and the possibility of extending, they have never failed to supply a good service. Their administration support is faultless and runs parallel, will always guarantee someone will be there to ensure the job is done or messages passed to the appropriate person. We would never go anywhere else. Phones4Business are phones and business for us.

Christine Paul, PFM Associates Ltd

As a charity I would like to take this opportunity to thank you and the team of expertise at Phones 4 Business for sorting out and streamlining our phone lines and system that for years BT have failed to do. Your genuine interest and time given to ensure quality and affordability to St. Patrick’s is very much appreciated. Your professional approach yet personal touch in all aspects of your business is so refreshing and I am very happy to have made the move to Phones4Business. I would have no hesitation recommending the company to anyone thinking of installing or upgrading a phone system.

Fr. Patrick, St. Patrick’s Missionary Society

P4B has provided telephone system support to Brackenwood Windows Limited for nearly 10 years. During that time it has been involved in the installation of two complete telephone systems compromising in the region of 25 extensions. Both installations were carried out with the minimum of disruption to our business and nothing is ever too much trouble. The team’s quiet, calm manner ensures that training on a new system is stress-free and easily accomplished with the help of their knowledge and good humour. The Service and support we receive from everyone in the company is second to none. Questions are answered promptly and requests are actioned speedily.

Gill Wheatland, Brackenwood Windows & Conservatories


Our company have dealt with Malcolm/Emma and their team for many years. They installed our current Samsung Phone System back in 2008 and have Maintained it ever since, on this we have approx. 60 landlines. We currently have 2 depots but did have 5, which were all serviced by them. We have been so pleased with the service we received from them, that from this July we have now moved all our landline calls over to them, this will make it so much easier, as you only have to make the one call if you have a problem, whether it is the phone or the line. We have never had any problems with the service we have received from them and would recommend them.

Linda Hunt, Medland Sanders and Twos