We first approached Phones 4 Business more than 10 years ago when we started to experience a number of faults with our business phone system and many of the parts had become obsolete. We explained to Malcolm and Emma how imperative it was to our business that staff had the ability communicate quickly and effectively and at all times, in the event of an emergency. It was also very important that our residents had access to a personal phone in order to maintain regular contact with their families and loved ones.
Phones 4 business provided us with a new phone system which enabled us to have 7 master phones located throughout the building, with a further 36 handsets, one in each of the residents’ rooms. What’s more, each resident has their own unique extension so family and friends are able to contact them directly and if there is no answer, the call is diverted to our office staff. Throughout the installation, Malcolm and the team were unobtrusive, clean and quiet which was very comforting for our residents.
Since the installation, support has always been provided promptly and professionally, whether it be remote assistance or an onsite visit. The billing is very simple and its reassuring to have a personal relationship and a name to call upon when needed.
We have recently upgraded our phone system again and we were so happy with the service Phones 4 Business had provided, we did not even consider quotes from other companies for this project. We would happily recommend their services to other businesses who are looking to upgrade or purchase a new phone system.
Cherry Wild, Susan Day Residential Home