The Home Office has requested that all calls to the non-emergency service, 101, are free of charge from 1st April 2020.
The phone service, which receives around 30 million calls annually, connects the public to their local police force or one of their choice. This change aims to alleviate pressure on 999 services while also providing support to millions of people every year, particularly the vulnerable.
All calls placed to 101 from 1st April 2020 will show as £0.00 on your invoice.
Mr Javid said: “It’s vital members of public have confidence in the police and are able to report any non-emergency incidents in a convenient and accessible way. Scrapping the charge for making a 101 call will benefit millions of people every year – especially the vulnerable.”
Vodafone will scrap the charge from the end of this month for its pay-as-you-go customers.
The Home Office is also funding the creation of a new website where the public will be able to contact the police and report crimes.
The service, named the Single Online Home (SOH), will be fully launched in the summer.