iPECS Cloud
A cloud solution tailored to the needs of your team.
iPECS Cloud is designed to scale to suit all sizes of business, from a single home office to multiple locations across the globe.
With on-demand features and same-day provisioning, you can add or remove users quickly and easily. Advanced feature packs can tailor your experience from a complete call centre solution to reception consoles and more.
With fully featured handsets and simple web, PC or smartphone apps, your users will benefit from iPECS Cloud in record time.
Core Features
iPECS cloud has all the core business functions you need beyond making and receiving calls.
- Auto Attendant
- Hunt groups
- Pickup groups
- Paging groups
- Voicemail
- Voicemail to email
- Music on hold
- Call Recording
- Instant Messaging
- Presence
- Conferencing
- Skype for Business integration
- Analytics
- Call Reporting
- Scheduled reports
- Live call monitoring
- UCE Android Client
- UCE iOS Client
- UCE Desktop Client
- Mobile phone paring
- Link multiple devices
- Hot Desk
- Disaster Recovery
- Portal for simple management
Solutions tailored to the needs of your team
MANAGING DIRECTOR
“iPECS Cloud means I can scale and grow my business with confidence and know that everyone in my business can communicate and collaborate.”
1 of 8MOBILE SALES EXECUTIVE
“I am always on the go and iPECS Cloud has enabled me to access my office communications regardless of device, location or time.”
2 of 8SALES AND SUPPORT AGENT
”I can support my customers better as they know what’s happening if they ever have to queue. There’s a simple announcement with auto attendant helping direct the call.” 3 of 8OFFICE MANAGER
“The wallboard tells me and the team when we all need to
grab the phones and simple reports help me stay on top of
costs and response times.”
GLOBAL ACCOUNT MANAGER
“Travelling abroad used to mean lots of expensive calls to the office and restricting calls home to my family but with iPECS Cloud technology on my smartphone and laptop I can easily call at local rates wherever I am in the world.” 5 of 8RECEPTIONIST
“I can easily see what everyone is doing and transfer
calls with a single button or mouse click. It’s never been
easier.”
IT MANAGER
“With a simple and intuitive web portal I can make changes to iPECS Cloud myself and complete handset moves quickly and easily.” 7 of 8HOME BASED WORKER
“Being able to see the status (“presence”) of my colleagues and instant message quick questions makes me feel like I am sitting next to my team.” 8 of 8
Cloud Portal
A simple yet intuitive interface makes it easy to manage the day to day running of your communications. Fully configurable admin and user access enables you to tailor the interface to meet your business needs.
iCS Insight
- Accessible from any internet facing device: Access call analytics via a web browser on traditional desktop devices or monitor on the go through your mobile.
- Call metrics: Delivery of essential call information via an intuitive dashboard and visual wallboard.
- Monitor performance: View call activity by DDI / extension / user.
- Export and email: Export reports as PDF or CSV and email to any email address.
- Quick access via any client device: Quick access to KPI reports.
- Mobile-optimised: The mobile-responsive application design facilities access to business reports whenever and wherever needed.
iCS Report
Manage service levels and make informed decisions
- Browse an extensive catalogue of reports or use filter to customise your own to identify trends in performance. Report on call activity by extension, department, DDI and user.
- Incoming call analytics. Measure call volumes, targets, grade of service, percentage calls answered and unreturned missed calls.
- Schedule reports for yesterday, last week or custom dates.
- Executive reports collate data from multiple reports and provide observations and recommended actions.
- Customised dashboards and wallboards.
Detailed analysis enables you to maximise staff and resource productivity, minimise costs, avoid missed opportunities from dropped calls and deliver the highest levels of customer service.
iPECS Phones / Handsets
iPECS supports an extensive range of telephones including DECT and IP Conference room phones. Designed for business users who require a range of feature-rich telephony devices to match your constantly changing business needs. The most popular LG telephone terminals used by businesses are shown below:
iPECS 1010i Entry
- 4 line 2.4” (132 x 64) BW display
- 4 self-label programmable keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
iPECS 1030i Essential
- 6 line 2.8” (320 x 240) colour display
- Up to 18 programmable keys with 6 self-label keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
- Dual Gigabit Ethernet ports
iPECS 1040i Professional
- 6 line 3.5” (480 x 320) colour display
- Up to 24 programmable keys with 8 self-label keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
- Dual Gigabit Ethernet ports
- 1 USB port for charging mobile devices and USB accessories
iPECS 1050i Advanced
- 8 line 4.3” (480 x 272) colour display
- Up to 36 programmable keys with 12 self-label keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
- Dual Gigabit Ethernet ports
- 1 USB port for charging mobile devices and USB accessories
1024i DSS Expansion
1048i LSS Expansion
The iPECS 1048i LSS console will be available across our Cloud, vUCP, UCP and eMG80 products. The 1048i LSS console is supported on the iPECS 1030i, 1040i and 1050i phones and provides 48 programmable buttons.
iPECS GDC 800H DECT
- Rugged handset with a bright large 2” color LCD
- Long-life rechargeable Lithium battery to deliver up to 16 hours of talk-time and 180 hours of standby time
- Rear loudspeaker for full-duplex handsfree operation
- Vibrator for silent alerting
- 2.5 mm headset jack on the side of the unit permits connection of a standard headset
- Access to local and central phone books, and call log
Yealink CP920 Conference Phone
- Optimal HD audio, full-duplex technology
- Yealink Noise Proof Technology
- 20-foot (6-meter) and 360-degree voice pickup
- Built-in 3-microphone array
- Sensitive touch keypad
- 3.1” 248×120-pixel graphical LCD with backlight
- Power over Ethernet
- 5-way conference call
- Hybrid UC meeting
- Built-in Wi-Fi (2.4GHz, 802.11.b/g/n)
- Built-in Bluetooth 4.0
- Local USB call recording
- Local 3-way PSTN conference via Yealink CPN10
Ericsson-LG iPECS Cloud
READY TO MOVE TO A CLOUD PHONE SYSTEM?
Phones 4 Business
- 01202 705030
- Line Rental up to 20% cheaper than BT standard business rates
- Call Charges up to 50% cheaper than BT standard business rates
- Free fault reporting & investigation
- Upgrades from analogue to digital or VoIP
- Single point of contact for all your communication needs
