UNIVERGE
BLUE™
CLOUD PHONE SYSTEM

UNIVERGE BLUE™

Phones 4 Business is proud to be an NEC Authorised Partner. We can deliver you the latest NEC phone system at very competitive prices, with installation, training and support.

Please call us on 01202 705030 to discuss your requirements with one of our experts.

Whether you’re just starting out, or looking for an upgrade from your existing system, NEC UNIVERGE BLUE™ offers a flexible and modular CCaaS solution that can be configured to suit your unique needs, making it easy to scale up as your team grows.

NEC has led the way in enterprise business communications for many years, so it’s no surprise that their cloud phone system – UNIVERGE BLUE™ Connect – is, in our opinion, one of the very best on the market.

  • for employees that need to be able to communicate anytime anywhere
  • for companies that need a phone system that is reliable cost-effective and scalable
  • video collaboration and chat conferencing  
  • secure file sharing with backup capabilities
  • desktop and mobile applications
  • plug-and-play business telephones and softphones
  • free domestic and long-distance calling

Connecting with customers

Voice – With auto attendant, hunt groups and extension or unique numbers, your customers can reach who they need to and experience a great service. Every user has personal call recording, voicemail with transcriptions to email, WebFax and the ability to set presence to divert calls when unavailable.

Video – A browser-based app means no downloading or compatibility issues, so meetings start super quick and get productive fast! Using the latest HTML5 and WebRTC technology in modern browsers, the need for software, plugins or installations is eliminated.

Integrations – CRM systems are the difference between a good and a great customer experience. By connecting your CRM with NEC Univerge Blue, every interaction is captured.

Customer on the phone
Team Collaboration

Connecting your teams

Voice – Via desktop handset, softphone or mobile app with over 100 enterprise calling features, excellent network call quality and uptime, NEC Univerge Blue keeps your teams connected wherever they need to be.

Video – Having all of your team members unified on the same platform helps the whole business to run smoothly. Video also includes Video Conferencing or webinars with up to 500 participants.

Collaboration – Univerge Blue makes it easy for teams to work together, no matter where they are. Collaboration among coworkers is not only seamless, but also immediate: collaborators have access to the most up-to-date version of files which allows teammates to co-edit in real-time. Access is available from desktops, laptops, smartphones, tablets, file servers, and the web.

Connecting hybrid workers

With Univerge Blue, you can ensure everyone in your team has the information, support, and team guidance they need to thrive, wherever they are.

Univerge Blue Connect is mobile and desktop software with a stress-free cloud calling service for chat, text, video conferencing, and every day phone calls. Hybrid workers now have instant access to their business – anywhere, anytime, and on any device.

Hybrid Workers

Connecting everyday tools

Extra functionality – UNIVERGE BLUE™ also integrates with a host of leading tools for customer service management and productivity. You can link your technology to Microsoft Dynamics, Google Workspace, Slack, Office 365, and Microsoft Teams. Through the extended API developers can build custom solutions to meet your specific needs.

Connected apps – have the option of ‘click to call’ and ‘click to text,’ as well as listening to voicemail messages, call recordings and tracking customer and team conversations. You can synchronise your presence with calendar events to let your team know if you are available, offline or busy.

Contact Centre as a Service

If you’re looking for a powerful and customisable contact centre, NEC UNIVERGE BLUE™ is the perfect solution. Easily manage customer service interactions and keep your business compliant with industry regulations. Plus, our contact centre solutions are adaptable to fit your needs, so you can get the most out of your investment.

NEC UNIVERGE BLUE™ is a full-service Contact Centre as a Service solution (CCaaS) supporting multiple locations with a centralised management portal.

NEC UNIVERGE BLUE™ has all the benefits of an effective, dedicated Contact Centre which include automated call distribution (ACD), queuing, skill-based routing, wait time monitoring, and real-time reporting; this ensures that you will always have access to the statistics you need to measure how successful your team is at delivering the best customer experience.

NEC Univerge Blue Contact Centre in use

Total Peace of mind

NEC’s team of experts work tirelessly behind the scenes to make ensure your business communications are up and running 24/7, 365 days a year. 

With our support desk, we’re on hand to help with any issues you may have, so you can rest assured that your business is in good hands.

Call Fraud – UNIVERGE BLUE™ State-of-the-art monitoring technology is designed to constantly defend against malicious intruders.

Backup – Few solutions for unified communications go as in-depth with backup and disaster recovery as UNIVERGE BLUE™. As a crucial component of the Blue ecosystem, backup and disaster recovery features give businesses of all sizes peace of mind when it comes to managing conversations in a digital world

NEC Univerge Blue Desktop Phones

Hosted telephony can connect to virtually any Mitel or Yealink IP handsets. Choose from basic phones with caller display to smart handsets with touch screen, video calling and instant messaging

NEC DT920S Phone

DT920S DESKTOP PHONE

Monochrome 168×41 LCD
6 programmable keys
3 color incoming LED
Cursor key/4 soft keys
Hands free, full duplex transmission
Network support 10/100/1000Mbps
PoE
Headset jack
5 step tilt angle
Wall mountable

FREE HANDSET

NEC DT930S Phone with touch panel

NEC DT930S Touch Panel

Full color 3.5″ backlit LCD
32 programmable keys
3 color incoming LED
Cursor key/4 soft keys
Hands free, full duplex transmission
Network support 10/100/1000Mbps
PoE
Headset jack
5 step tilt angle
Wall mountable

FREE HANDSET

NEC DT930S Phone touch screen

NEC DT930S Touch Screen

Full colour 4.3″ backlit LCD
32 programmable keys
3 colour incoming LED
4 panel soft keys
10 backlit keys
Hands free, full duplex transmission
Network support 10/100/1000Mbps
PoE/Optional AC power
Bluetooth
Headset jack
5 step tilt angle
Wall mountable

Yealink Logo
Compatible YEALINK handsets include  T33G, T53W, T54W = FREE HANDSET, T57W, W76P and YEALINK CP925 conference bridge
Polycom Logo

Compatible POLYCOM handsets include  VVX150, VVX250, VVX350, VVX450, VVX501

We Supply. Install. Train. Maintain.

NEC is known worldwide for its excellence in telecommunications and has won numerous awards for its hard work and dedication in ensuring its telephone systems meet today’s business needs.

NEC Univerge Blue is no exception and is one of the most flexible and feature-rich cloud phone systems. This is why Phones 4 Business has become an accredited NEC Business Partner.

 

READY TO MOVE TO A CLOUD PHONE SYSTEM?

Phones 4 Business