iPECS Phone System

iPECS Phone System Logo

Ericsson-LG iPECS

iPECS innovative design supports any size of business to deliver reliable, flexible and secure communications.

Mobile connectivity to improve customer experience and create new business opportunities.

Ericsson-LG iPECS phone system delivers business communications solutions for any size of business, from traditional PBX functions to features such as hot desk, mobile extension, multi-site deployment and unified communications.

Perfect for organisations who need unified communications and remote working.

Innovation

The latest technology including SIP.

Ease of use

Uniquely simple and easy to access system for unified communications that does not require special training.

Scalability

The iPECS system can grow to deliver greater flexibility with a diverse range of IP Phones.

Integration

Designed to work with Ericsson-LG applications, specialist solutions and integrated with Microsoft Office.

Management

Monitor and manage iPECS features from anywhere. With a straight forward configuration along with plug and play installations.

Unified Communications Solution

A greater level of connectivity and collaboration through the iPECS UCS (Unified Communication Solution), this is an application that delivers a wide range of benefits so users can work and communicate more effectively.

Accessing shared resources, the iPECS UCS desktop and mobile applications are designed for ease of use. Presence, instant messaging, voice and video conferencing can reduce communication latency, while screen and file sharing improves your decision making. The iPECS UCS links voice and other communications through an intuitive user interface.

Mobility

With a vast selection of iPECS DECT and IP DECT phones, your mobile team will remain connected. The iPECS UCS Mobile Client app delivers the functionality of a desk phone to smartphones through the mobile client giving a one number service to users anywhere, on any device. Your users can have a consistent experience over multiple devices.

Call Centre

iPECS Automatic Call Distribution (ACD) engine provides flexible incoming call routing. Callers may receive announcements which then route to an available agent, or join a queue awaiting a free agent. Supervisors have real-time monitoring, call recording and call statistics available to them.

Conference

There are three types of audio conference features:

  • Conference groups, pre-created members can easily initiate a group call.
  • Conference rooms where members join with a password from any device.
  • Ad-hoc conference where members are invited to join by the initiator.

System Management

iPECS’ intuitive web-admin enables management and monitoring of the system. End-users can set up personal settings via ‘web user portal’ from anywhere via desktop or mobile internet connection.

iPECS eMG80

Its unique architecture fits various business environments in a simple and cost-effective way. The embedded VoIP technology supports SIP trunking for on and off-premise connectivity. Far from simple, this solution delivers UC features, Multi-Site deployment, mobile client and rich business applications.

Built with the common challenges faced by SMEs such as growth, ease of use, mobility, scalability, reliability and cost-effectiveness, users can improve business efficiency and productivity with embedded unified communications. A hybrid solution works with PSTN lines and IP so you can take advantage of the cost savings SIP can bring to your business.

With the iPECS eMG80, businesses can easily scale capacity with expansion kits providing upfront investment savings as their business grows. The iPECS eMG80 can scale from just a few users using the system up to 48 users.

iPECS eMG80
iPECS UCP

iPECS UCP

A groundbreaking innovative platform designed to help Enterprise’s communicate and collaborate, the iPECS UCP (Unified Communications Platform) provides the unified communications functionality your business needs with voice, video, messaging and integration to key applications. Its desktop and mobile applications have access to all the power of UCP, regardless of their location.

iPECS UCP offers a range of platforms that can scale to meet the needs of between 2-2000 users. Multi-Site deployment means businesses can easily manage seamless communications through a centralised control.

 
 

LG Handsets – Terminals

iPECS supports an extensive range of terminals such as digital and IP phones, SIP phones, DECT, Mobile Client, and IP Conference Phone. These terminals are designed for business users who require a range of feature-rich telephony devices to match your constantly changing business needs. The most popular LG telephone terminals used by businesses are shown below:

iPECS 1010i IP Desk Phone

iPECS 1010i Entry

  • 4 line 2.4” (132 x 64) BW display
  • 4 self-label programmable keys
  • HD audio for handset and speaker with wideband codec (G.722, Opus)
  • Full duplex speakerphone with wideband voice
iPECS 1030i IP Desk Phone

iPECS 1030i Essential

  • 6 line 2.8” (320 x 240) colour display
  • Up to 18 programmable keys with 6 self-label keys
  • HD audio for handset and speaker with wideband codec (G.722, Opus)
  • Full duplex speakerphone with wideband voice
  • Dual Gigabit Ethernet ports
iPECS 1040i IP Desk Phone

iPECS 1040i Professional

  • 6 line 3.5” (480 x 320) colour display
  • Up to 24 programmable keys with 8 self-label keys
  • HD audio for handset and speaker with wideband codec (G.722, Opus)
  • Full duplex speakerphone with wideband voice
  • Dual Gigabit Ethernet ports
  • 1 USB port for charging mobile devices and USB accessories
iPECS 1050i IP Desk Phone

iPECS 1050i Advanced

  • 8 line 4.3” (480 x 272) colour display
  • Up to 36 programmable keys with 12 self-label keys
  • HD audio for handset and speaker with wideband codec (G.722, Opus)
  • Full duplex speakerphone with wideband voice
  • Dual Gigabit Ethernet ports
  • 1 USB port for charging mobile devices and USB accessories
iPECS 1040i IP Desk Phone With 1024i Expansion

1024i DSS Expansion

The iPECS 1024i DSS console is available across our Cloud, vUCP, UCP and eMG80 products. The 1024i DSS console is supported on the iPECS 1030i, 1040i and 1050i phones and provides 24 programmable buttons.
iPECS 1050i Desk Phone with 1048i LSS Expansion

1048i LSS Expansion

The iPECS 1048i LSS console will be available across our Cloud, vUCP, UCP and eMG80 products. The 1048i LSS console is supported on the iPECS 1030i, 1040i and 1050i phones and provides 48 programmable buttons.

iPECS GDC 800H

iPECS GDC 800H DECT

  • Rugged handset with a bright large 2” color LCD
  • Long-life rechargeable Lithium battery to deliver up to 16 hours of talk-time and 180 hours of standby time
  • Rear loudspeaker for full-duplex handsfree operation
  • Vibrator for silent alerting
  • 2.5 mm headset jack on the side of the unit permits connection of a standard headset
  • Access to local and central phone books, and call log
Yealink CP920 Conference Room Phone

Yealink CP920 Conference Phone

  • Optimal HD audio, full-duplex technology
  • Yealink Noise Proof Technology
  • 20-foot (6-meter) and 360-degree voice pickup
  • Built-in 3-microphone array
  • Sensitive touch keypad
  • 3.1” 248×120-pixel graphical LCD with backlight
  • Power over Ethernet
  • 5-way conference call
  • Hybrid UC meeting
  • Built-in Wi-Fi (2.4GHz, 802.11.b/g/n)
  • Built-in Bluetooth 4.0
  • Local USB call recording
  • Local 3-way PSTN conference via Yealink CPN10

LG iPECS User Applications

Lead the way in communications with a full suite of cutting-edge apps for all business sizes. From Unified Communications (UC) platforms to specialised tools to boost productivity, find all you need to connect your team and your customers.

LG iPECS UCS application

LG iPECS UCS application

iPECS UCS is a Unified Communications application to boost productivity from anywhere with any device.

  • Integrated Presence
  • Instant messaging, SMS and Note
  • Audio Conference
  • Video Conference
  • Synchronise with MS Outlook
  • Collaboration (whiteboard, file and screen sharing)
  • Active Directory
  • CRM Integration (MS Dynamics / Salesforce and many others)

With smoother communications with customers and colleagues with easier collaboration through one unified solution, this becomes a real game changer for any modern business.

 
 

LG iPECS Attendant Office

The PC Software based operator console provides highly efficient connections for attendants, receptionists and secretaries.

  • Customisable user interface for each individual attendant
  • Wait time and priority-based call handling with caller information
  • Quick and easy call handling with simple click or drag and drop
  • iPECS UCS presence information and Busy Lamp
  • Shortcut keys for frequently used functions
  • Pre-selected and customised station status message setting
  • Day, Night, On-demand, Weekend, Auto ring, Forward
  • Statistical reporting of all calls
LG iPECS Attendant Office
LG iPECS Attendant Hotel

LG iPECS Attendant Hotel

iPECS UCS is a Unified Communications application to boost productivity from anywhere with any device.

  • Integrated Presence
  • Instant messaging, SMS and Note
  • Audio Conference
  • Video Conference
  • Synchronise with MS Outlook
  • Collaboration (whiteboard, file and screen sharing)
  • Active Directory
  • CRM Integration (MS Dynamics / Salesforce and many others)

With smoother communications with customers and colleagues with easier collaboration through one unified solution, this becomes a real game changer for any modern business.

 
 

LG iPECS CCS

iPECS CCS is a multi-channel Contact Centre Solution and enables your customers to communicate in any way they choose by managing telephone, e-mails, voice mail, fax, SMS, web call back, call back in queue, webchat and social networking with different rules for each media or channel.

  • Web-based reporting tools
  • Real-time monitoring and historical reports on a range of call accounting, billing, call analysis, etc.
  • Integrating with voice recording or CRM/Database in the contact centre to show comprehensive reports
  • Business intelligent DashBoard
LG iPECS CCS

Why we like iPECS

Perfect for smaller companies that want access to unified communications and remote work methods, iPECS will help you take your company to the next level. 

iPECS is a great solution for smaller businesses because of its simplicity and ease-of-use, its modular nature also means that it can function well for companies of almost any scale. A UC service that can be simply built to suit most businesses.

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