iPECS Phone System
Ericsson-LG iPECS
iPECS innovative design supports any size of business to deliver reliable, flexible and secure communications.
Mobile connectivity to improve customer experience and create new business opportunities.
Ericsson-LG iPECS phone system delivers business communications solutions for any size of business, from traditional PBX functions to features such as hot desk, mobile extension, multi-site deployment and unified communications.
Perfect for organisations who need unified communications and remote working.
Innovation
The latest technology including SIP.
Ease of use
Uniquely simple and easy to access system for unified communications that does not require special training.
Scalability
The iPECS system can grow to deliver greater flexibility with a diverse range of IP Phones.
Integration
Designed to work with Ericsson-LG applications, specialist solutions and integrated with Microsoft Office.
Management
Monitor and manage iPECS features from anywhere. With a straight forward configuration along with plug and play installations.
Unified Communications Solution
A greater level of connectivity and collaboration through the iPECS UCS (Unified Communication Solution), this is an application that delivers a wide range of benefits so users can work and communicate more effectively.
Accessing shared resources, the iPECS UCS desktop and mobile applications are designed for ease of use. Presence, instant messaging, voice and video conferencing can reduce communication latency, while screen and file sharing improves your decision making. The iPECS UCS links voice and other communications through an intuitive user interface.
Mobility
Call Centre
iPECS Automatic Call Distribution (ACD) engine provides flexible incoming call routing. Callers may receive announcements which then route to an available agent, or join a queue awaiting a free agent. Supervisors have real-time monitoring, call recording and call statistics available to them.
Conference
There are three types of audio conference features:
- Conference groups, pre-created members can easily initiate a group call.
- Conference rooms where members join with a password from any device.
- Ad-hoc conference where members are invited to join by the initiator.
System Management
iPECS’ intuitive web-admin enables management and monitoring of the system. End-users can set up personal settings via ‘web user portal’ from anywhere via desktop or mobile internet connection.
iPECS UCP
A groundbreaking innovative platform designed to help Enterprise’s communicate and collaborate, the iPECS UCP (Unified Communications Platform) provides the unified communications functionality your business needs with voice, video, messaging and integration to key applications. Its desktop and mobile applications have access to all the power of UCP, regardless of their location.
iPECS UCP offers a range of platforms that can scale to meet the needs of between 2-2000 users. Multi-Site deployment means businesses can easily manage seamless communications through a centralised control.
LG Handsets – Terminals
iPECS supports an extensive range of terminals such as digital and IP phones, SIP phones, DECT, Mobile Client, and IP Conference Phone. These terminals are designed for business users who require a range of feature-rich telephony devices to match your constantly changing business needs. The most popular LG telephone terminals used by businesses are shown below:
iPECS 1010i Entry
- 4 line 2.4” (132 x 64) BW display
- 4 self-label programmable keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
iPECS 1030i Essential
- 6 line 2.8” (320 x 240) colour display
- Up to 18 programmable keys with 6 self-label keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
- Dual Gigabit Ethernet ports
iPECS 1040i Professional
- 6 line 3.5” (480 x 320) colour display
- Up to 24 programmable keys with 8 self-label keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
- Dual Gigabit Ethernet ports
- 1 USB port for charging mobile devices and USB accessories
iPECS 1050i Advanced
- 8 line 4.3” (480 x 272) colour display
- Up to 36 programmable keys with 12 self-label keys
- HD audio for handset and speaker with wideband codec (G.722, Opus)
- Full duplex speakerphone with wideband voice
- Dual Gigabit Ethernet ports
- 1 USB port for charging mobile devices and USB accessories
1024i DSS Expansion
1048i LSS Expansion
The iPECS 1048i LSS console will be available across our Cloud, vUCP, UCP and eMG80 products. The 1048i LSS console is supported on the iPECS 1030i, 1040i and 1050i phones and provides 48 programmable buttons.
iPECS GDC 800H DECT
- Rugged handset with a bright large 2” color LCD
- Long-life rechargeable Lithium battery to deliver up to 16 hours of talk-time and 180 hours of standby time
- Rear loudspeaker for full-duplex handsfree operation
- Vibrator for silent alerting
- 2.5 mm headset jack on the side of the unit permits connection of a standard headset
- Access to local and central phone books, and call log
Yealink CP920 Conference Phone
- Optimal HD audio, full-duplex technology
- Yealink Noise Proof Technology
- 20-foot (6-meter) and 360-degree voice pickup
- Built-in 3-microphone array
- Sensitive touch keypad
- 3.1” 248×120-pixel graphical LCD with backlight
- Power over Ethernet
- 5-way conference call
- Hybrid UC meeting
- Built-in Wi-Fi (2.4GHz, 802.11.b/g/n)
- Built-in Bluetooth 4.0
- Local USB call recording
- Local 3-way PSTN conference via Yealink CPN10
LG iPECS User Applications
Lead the way in communications with a full suite of cutting-edge apps for all business sizes. From Unified Communications (UC) platforms to specialised tools to boost productivity, find all you need to connect your team and your customers.
LG iPECS UCS application
iPECS UCS is a Unified Communications application to boost productivity from anywhere with any device.
- Integrated Presence
- Instant messaging, SMS and Note
- Audio Conference
- Video Conference
- Synchronise with MS Outlook
- Collaboration (whiteboard, file and screen sharing)
- Active Directory
- CRM Integration (MS Dynamics / Salesforce and many others)
With smoother communications with customers and colleagues with easier collaboration through one unified solution, this becomes a real game changer for any modern business.
LG iPECS Attendant Office
The PC Software based operator console provides highly efficient connections for attendants, receptionists and secretaries.
- Customisable user interface for each individual attendant
- Wait time and priority-based call handling with caller information
- Quick and easy call handling with simple click or drag and drop
- iPECS UCS presence information and Busy Lamp
- Shortcut keys for frequently used functions
- Pre-selected and customised station status message setting
- Day, Night, On-demand, Weekend, Auto ring, Forward
- Statistical reporting of all calls
LG iPECS Attendant Hotel
iPECS UCS is a Unified Communications application to boost productivity from anywhere with any device.
- Integrated Presence
- Instant messaging, SMS and Note
- Audio Conference
- Video Conference
- Synchronise with MS Outlook
- Collaboration (whiteboard, file and screen sharing)
- Active Directory
- CRM Integration (MS Dynamics / Salesforce and many others)
With smoother communications with customers and colleagues with easier collaboration through one unified solution, this becomes a real game changer for any modern business.
LG iPECS CCS
iPECS CCS is a multi-channel Contact Centre Solution and enables your customers to communicate in any way they choose by managing telephone, e-mails, voice mail, fax, SMS, web call back, call back in queue, webchat and social networking with different rules for each media or channel.
- Web-based reporting tools
- Real-time monitoring and historical reports on a range of call accounting, billing, call analysis, etc.
- Integrating with voice recording or CRM/Database in the contact centre to show comprehensive reports
- Business intelligent DashBoard
Why we like iPECS
Perfect for smaller companies that want access to unified communications and remote work methods, iPECS will help you take your company to the next level.
iPECS is a great solution for smaller businesses because of its simplicity and ease-of-use, its modular nature also means that it can function well for companies of almost any scale. A UC service that can be simply built to suit most businesses.
READY TO MOVE TO A CLOUD PHONE SYSTEM?
Phones 4 Business
- 01202 705030
- Line Rental up to 20% cheaper than BT standard business rates
- Call Charges up to 50% cheaper than BT standard business rates
- Free fault reporting & investigation
- Upgrades from analogue to digital or VoIP
- Single point of contact for all your communication needs
