Ericsson-LG iPECS Business Phone System

LG iPECS Logo

iPECS innovative design supports any size of business to deliver reliable, flexible and secure communications

with mobile connectivity to improve customer experience and create new business opportunities.

Ericsson-LG iPECS delivers business communications solutions for any size of business, from traditional PBX functions to features such as hot desk, mobile extension, multi-site deployment and unified communications.

Perfect for organisations who need unified communications and remote working.

Innovation

The latest technology including SIP.

Ease of use

Uniquely simple and easy to access system for unified communications that does not require special training.

Scalability

The iPECS system can grow to deliver greater flexibility with a diverse range of IP Phones.

Integration

Designed to work with Ericsson-LG applications, specialist solutions and integrated with Microsoft Office.

Management

Monitor and manage iPECS features from anywhere. With a straight forward configuration along with plug and play installations.

LG iPECS Business Solutions

LG iPECS eMG80

iPECS eMG80

Its unique architecture fits various business environments in a simple and cost-effective way. The embedded VoIP technology supports SIP trunking for on and off-premise connectivity. Far from simple, this solution delivers UC features, Multi-Site deployment, mobile client and rich business applications.

Built with the common challenges faced by SMEs such as growth, ease of use, mobility, scalability, reliability and cost-effectiveness, users can improve business efficiency and productivity with embedded unified communications. A hybrid solution works with PSTN lines and IP so you can take advantage of the cost savings SIP can bring to your business.

With the iPECS eMG80, businesses can easily scale capacity with expansion kits providing upfront investment savings as their business grows. The iPECS eMG80 can scale from just a few users using the system up to 48 users.

iPECS UPC

A groundbreaking innovative platform designed to help Enterprise’s communicate and collaborate, the iPECS UCP (Unified Communications Platform) provides the unified communications functionality your business needs with voice, video, messaging and integration to key applications. Its desktop and mobile applications have access to all the power of UCP, regardless of their location.

iPECS UCP offers a range of platforms that can scale to meet the needs of between 2-2000 users. Multi-Site deployment means businesses can easily manage seamless communications though a centralised control.

LG iPECS Features

Unified Communications Solution

A greater level of connectivity and collaboration through the iPECS UCS (Unified Communication Solution), this is an application that delivers a wide range of benefits so users can work and communicate more effectively.

Accessing shared resources, the iPECS UCS desktop and mobile applications are designed for ease of use. Presence, instant messaging, voice and video conferencing can reduce communication latency, while screen and file sharing improves your decision making. The iPECS UCS links voice and other communications through an intuitive user interface.

Mobility

With a vast selection of iPECS DECT and IP DECT phones, your mobile team will remain connected. The iPECS UCS Mobile Client app delivers the functionality of a desk phone to smartphones through the mobile client giving a one number service to users anywhere, on any device. Your users can have a consistent experience over multiple devices.

Call Centre

iPECS Automatic Call Distribution (ACD) engine provides flexible incoming call routing. Callers may receive announcements which then route to an available agent, or join a queue awaiting a free agent. Supervisors have real-time monitoring, call recording and call statistics available to them.

Conference

There are three types of audio conference features:

1 – Conference groups, pre-created members can easily initiate a group call.
2 – Conference rooms where members join with a password from any device.
3 – Ad-hoc conference where members are invited to join by the initiator.

System Management

IPECS’ Intuitive web-admin enables management and monitoring of the system. End-users can setup personal settings via ‘web user portal’ from anywhere via desktop or mobile internet connection.

LG iPECS User Applications

LG iPECS User Applications

LG iPECS UCS application

iPECS UCS is a Unified Communications application to boost productivity from anywhere with any device.

  • Integrated Presence
  • Instant messaging, SMS and Note
  • Audio Conference
  • Video Conference
  • Synchronise with MS Outlook
  • Collaboration (whiteboard, file and screen sharing)
  • Active Directory
  • CRM Integration (MS Dynamics / Salesforce and many others)

With smoother communications with customers and colleagues with easier collaboration through one unified solution, this becomes a real game changer for any modern business.

iPECS Attendant Office

LG iPECS Attendant Office

The PC Software based operator console provides highly efficient connections for attendants, receptionists and secretaries.

  • Customisable user interface for each individual attendant
  • Wait time and priority-based call handling with caller information
  • Quick and easy call handling with simple click or drag and drop
  • iPECS UCS presence information and Busy Lamp
  • Shortcut keys for frequently used functions
  • Pre-selected and customised station status message setting
  • Day, Night, On demand, Weekend, Auto ring, Forward
  • Statistical reporting of all calls
iPECS Attendant Hotel

LG iPECS Attendant Hotel

Hospitality features include

  • Check in/out, wake up call, room status, room cut off
  • Wake-up call management: multiple wake-up, group set, optional set
  • Check-out billing service, custom billing format
  • System Information update in real-time
  • DND (do not disturb) service, message service

LG iPECS CCS

iPECS CCS is a multi-channel Contact Centre Solution and enables your customers to communicate in any way they choose by managing telephone, e-mails, voice mail, fax, SMS, web call back, call back in queue, web chat and social networking with different rules for each media or channel.

  • Web based reporting tools
  • Real-time monitoring and historical reports on a range of call accounting, billing, call analysis, etc.
  • Integrating with voice recording or CRM/Database in the contact centre to show comprehensive reports
  • Business intelligent Dash Board

HOW CAN WE HELP?

Our account managers are technically qualified to evaluate your business phone system needs, from required bandwidth to network cabling to ensure your entire business is connected.

Please use the contact form below, or call us on 01202 705030