Phone Systems

Installation, Programming & Training

A dedicated project manager just for you

Once you have decided upon the best telephone system, we will appoint you with a dedicated Project Manager to see the installation through.

They will liaise with you to agree an installation date, ensure all the required equipment is purchased and available on the install date, keep you updated during installation and programming.

Installation

Replacing an existing phone system, moving office or starting from scratch. Our project managers make sure your phone system is installed correctly.

Programming

We understand every user has individual needs and functions to perform. That's why we take the time to set up each handset individually, optimised for each member of staff.

Training

We ensure that all staff are trained in the optimal use of the telephone system, to understand all the features that enhance daily life.

Ongoing support & aftercare

We know that our customers can’t always take in all the training when the new telephone system is first installed, so we promise to return to your premises within one month for further training.

We also know you will want more from the system when you know what fantastic functionality it has, and so we will concurrently ‘tweak’ the system for you.

10 Most useful features

A business phone system is a very sophisticated tool, with features that extend far beyond the capabilities of the traditional single-purpose telephone. Here are the most useful business phone features for small to medium companies.

Auto Attendant allows you to record a voice menu offering the caller a variety of options to direct their call. The caller can then select the department or specific individual they need to speak to. Having an auto-attendant saves you time, money and allows you to handle your incoming calls more efficiently.
Music on Hold prevents your callers from getting bored, irritated or frustrated whilst waiting for their call to be answered. You could opt to broadcast an advert, turning this feature into a powerful marketing tool.
Conference Calling allows three or more people to have a conversation over the phone. Most phone systems allow this to be quickly and easily set up making it a valuable addition for any company.
Caller ID of an incoming call sounds like a simple tool but it can be a very useful feature in a busy working environment. The feature will allow you to filter or direct calls and if you’re using a VoIP system, users can whitelist or blacklist specific telephone numbers or entities.
Automatic call forwarding will allow you to create a list of numbers where you can be found before the call gets pushed to voicemail. For example, you might have your office phone ring three times, but on the fourth ring, the caller will be transferred to your mobile, and if you don’t pick up after two more rings, the call might go to your home phone or anther phone. If the list gets exhausted, the caller will be sent to voicemail.
Voicemail is a feature that everyone encounters on a regular basis. For a business this feature can be particularly useful out of hours or when phones are busy. Ensure your voicemail message is professional and engaging (identify you and your business and leave clear instructions) to ensure you are able to follow up.
Monitoring and Recording is an important feature that will help you track work rates among your staff, investigate customer service levels and research into complaints made about phone conversations. Call recording can be important in training new staff and allow you to easily monitor how many calls coming in are answered and how many outgoing calls are made.
Training tools let you listen and and advise employees while they’re on the call. Two features can help you train and monitor your employees’ on-phone performance: barge and whisper. Barge allows you to listen to a conversation between an employee and a client without interrupting. Whisper allows you to provide advice, tips, and information to your employees while they are on the phone with a client without the client being aware.
Computer Telephony Integration (CTI) is a set of technologies for integrating and managing computers and telephone systems. In other words, it is the use of computers to manage telephone calls. It often involves using the personal computer (PC) to initiate and manage phone calls or redirect calls to a particular department within the business.
CRM Integration will identify callers (caller id) and if the customer exists in your CRM will immediately pop their details on your screen.

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